PL-600 Exam Dumps [Updated] Microsoft Power Platform Solution Architect Exam Material

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PL-600: What is the exam for Microsoft Power Platform Solution Architect?

There will be 40-60 questions in the Microsoft PL-600 exam the exam will be conducted in English, and participants will need to answer the questions within 120 minutes. A score of 700 points is a pass. The Microsoft PL-600 exam will be charged a $165 fee.

The certification associated with the PL-600 exam is Microsoft Certified: Power Platform Solution Architect Expert.

Useful PL-600 Exam Resources

  • Architect solutions for Dynamics 365 and Microsoft Power Platform
  • Solution Architect: Design Microsoft Power Platform solutions

How do I become a Power Platform Solution Architect Expert?

  1. Complete a prerequisite
  2. Take an exam
  3. Get Certified

See the flowchart below, you will understand.

Power Platform Solution Architect Expert Flowchart

Note! Two exams are mentioned here: Exam PL-200 Microsoft Power Platform Functional Consultant, and Exam PL-400 Microsoft Power Platform Developer you need to complete.

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Microsoft PL-600 free dumps [just released] real exam questions and answers

QUESTION 1

You are designing a self-service portal for a company. The portal must meet the following requirements:
1. Customers must be able to submit and review cases.
2. Customers must be able to chat with service representatives in near real-time.
3. Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns.

You need to recommend solutions for the company that does not require custom development. Which three apps or services should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Dynamics 365 Field Service
B. Dynamics 365 Customer Service
C. Omnichannel for Customer Service
D. Customer Insights
E. Customer self-service portal

Correct Answer: BCE

B: Use Dynamics 365 Customer Service to:
1. Track customer issues through cases
2. Record all interactions related to a case
3. Share information in the knowledge base
4. Create queues and route cases to the right channels
C: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

E: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, and support resources, view the progress of their cases, and provide feedback.

Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation).

Reference:
https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates https://docs.microsoft.com/enus/dynamics365/customer-service/embed-chat-widget-portal

QUESTION 2

A company has a Power Platform environment that connects to a third-party marketing application.
The company reports that the data in the Power Platform lead table does not match data from the marketing application.

Issues include:
1. The owner data in the lead table and the third-party application do not match.
2. The Topic column has more information than the related record from the marketing application.
3. There are differences in how telephone numbers are formatted.

You need to determine which processes are causing the issues. Which three processes may be causing the differences observed? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Dataflow
B. Business rule
C. Classic workflow
D. Power Automate cloud flow
E. Duplicate detection rule

Correct Answer: ABC

A: With advanced data preparation available in Power Apps, you can create a collection of data called a dataflow, which you can then use to connect with business data from various sources, clean the data, transform it, and then load it to Microsoft Dataverse or your organization\\’s Azure Data Lake Gen2 storage account.

B: By combining conditions and actions, you can do any of the following with business rules:
1. Set column values
2. Clear column values
3. Set column requirement levels
4. Show or hide columns
5. Enable or disable columns
6. Validate data and show error messages
7. Create business recommendations based on business intelligence.

C: Duplicate detection works by comparing generated match codes of existing records with each new record being created. These match codes are created as each new record is created. Therefore, there is potential for one or more duplicate records to be created if they are processed at the exact same moment. In addition to detecting duplicates as they are created, you should schedule duplicate detection jobs to check for other potential duplicate records.

Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-create-business-rule
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-and-use-dataflows
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/duplicaterule-entities

QUESTION 3

A company has a custom web-based solution that is hosted on Azure. You design a Power Platform solution to provide the company with additional capabilities. You need to integrate the Power Platform solution with the web-based solution. What should you recommend?

A. Connection reference
B. Custom connector
C. Desktop flow
D. Data gateway

Correct Answer: B

A custom connector in Power Platform is a wrapper around a REST API that allows Power Automate or Power Apps to communicate with that REST API. Connectors created in Power Automate are available in Power Apps. Likewise, connectors created in Power Apps are available in Power Automate.

Reference: https://docs.microsoft.com/en-us/learn/modules/create-custom-connector-power-platform/1-introduction

QUESTION 4

DRAG DROP
You need to recommend the appropriate messaging channel solutions for the organization. What should you recommend? To answer, drag the appropriate messaging options to the correct user types. Each
messaging option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Box 1: Omnichannel for Customer Service Dashboard
Scenario: Workers must be able to communicate in near real-time with worker support agents. The company has a team of worker support agents that respond to inquiries from current and prospective workers. Some of the worker support agents are multilingual.

If you choose to expand your customer service offering to provide chat and channels, the Customer Service workspace seamlessly adjusts to support managing conversations as well. Note: As an agent with the Customer Service Representative security role, when you open the Customer Service workspace, you start on the Customer Service Agent Dashboard unless your administrator has changed the default
view.

This dashboard shows you your active cases, cases you can work in queues you are assigned to, and your open activities. You can open existing cases and activities or begin working on new cases from the queues you are assigned to and create activities.

Box 2: Dynamics 365 Customer Service
Scenario: First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview

QUESTION 5

A company has a website that contains a form named Contact Us. Data from completed forms are saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts.
You need to recommend a solution to automate the process. What should you recommend?

A. Excel Online Connector
B. Dynamics 365 Customer Insights
C. Dynamics 365 Customer Service
D. Dynamics 365 Marketing

Correct Answer: B

Microsoft designed Customer Insights to allow organizations to map, match, merge, and enrich customer-based data from different sources. A classic scenario would be to merge data from customer service software, like Freshdesk, and online sales, such as Shopware, into one source for reporting and further data analysis.

Reference: https://msdynamicsworld.com/story/microsoft-dynamics-365-customer-insights-overview

QUESTION 6

HOTSPOT
You are designing a Power Platform solution for a company. You have the following requirements:
1. Users in the human resources department must be able to create tasks.
2. Users in the human resources department must be able to assign cases to other users.
You need to recommend security settings to the company. What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Hot Area:

Box 1: Assign only Create rights to activities
You require the same set of Dataverse privileges and access rights to work with custom activities as those required to work with custom entities. Task-based privileges, at the bottom of the form, give a user privileges to perform specific tasks, such as publishing articles.

Box 2: Assign User-level assign rights to the human resources case table.
Record-level privileges define which tasks a user with access to the record can do, such as Read, Create, Delete, Write, Assign, Share, Append, and Append To. For user and team-owned records, the access level choices for most privileges are tiered Organization, Business Unit, Business Unit, and Child Business Unit or only the user\’s own records. That means for the reading privilege on contact, I could set user owned, and the user would only see their own records.

Incorrect Answers:
For security purposes, for records that are organization owned, the only access level choices is either the user can do the operation or can\’t.

Reference:
https://docs.microsoft.com/en-us/power-platform/admin/security-roles-privileges
https://docs.microsoft.com/en-us/power-platform/admin/wp-security-cds

QUESTION 7

HOTSPOT
You are supporting the go-live process for a company. The company is responsible for migrating data to the Power Platform by using a custom solution.

The company reports the following issues:
1. Migration processes fail due to operation timeouts.
2. Records that include lookup columns often fail to load.

You need to recommend a solution. What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Hot Area:

Box 1: Increase multithreading and/or batch size settings
Box 2: Ensure you are loading data in a specific order. Load the base tables in the hierarchies first.

QUESTION 8

You are designing a database table for a client. You have the following requirements:
1. Maintain a comprehensive list of colors and their corresponding RGB values and hexadecimal values.
2. Prevent the addition of duplicate colors based on the hexadecimal value for the color.
You need to recommend a design for the table. Which two actions should the client perform after the table is created? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A. Mark the hex value column as business required.
B. Configure and schedule a recurring bulk record deletion job.
C. Create alternate keys for the table.
D. Mark the RGB value column as business required.

Correct Answer: BC

B: Setting a column to Business Required means that the default behavior of a model-driven or canvas app will enforce this requirement in the app.
C: With alternate keys, you can now define a column in a Dataverse table to correspond to a unique identifier (or a unique combination of columns) used by the external data store. This alternate key can be used to uniquely identify a record in Dataverse in place of the primary key. You must be able to define which columns represent a unique identity for your records. Once you identify the columns that are unique to the table, you can declare them as alternate keys through the customization user interface (UI) or in the code.

Reference: https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-field-portal
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/define-alternate-keys-entity

QUESTION 9

HOTSPOT
You need to design the quality inspection order data model. What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Hot Area:

Each inspection order can have one or many inspection steps, and each inspection step has a rating.
Note: Each pair of tables that are eligible to have a 1:N relationship can have multiple 1:N relationships between them. Yet usually only one of those relationships can be considered a parental table relationship.

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-entity-relationships

QUESTION 10

A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity. The company has the following requirements:

1. Provide customers with an online portal where they can submit and review cases.
2. Ensure that customers can chat online with a customer service representative at any time.
3. Route chats to customer service representatives based on skill and availability. You need to recommend a solution to the company.

Which three components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Dynamics 365 Virtual Agents chatbots
B. Customer self-service portal
C. Dynamics 365 Field Service
D. Business process flows
E. Omnichannel for Customer Service

Correct Answer: BDE

B: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, and support resources, view the progress of their cases, and provide feedback.
Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation).

E: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

Incorrect Answers:
A: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations.
C: Dynamics 365 Virtual agent is a no-code-required AI-based application that is focused on providing customer service organizations the ability to engage in personalized conversations that go beyond the conversational search. Virtual agents provide the ability to deploy and manage the automation of handling problems with specific solutions.

Reference: https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates
https://docs.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget-portal

QUESTION 11

A company is implementing Dynamics 365 Sales. The company has turned off out-of-the-box quote calculations in order to implement its own custom calculations. When users update a line item on a quote, they expect to see an updated total for the quote in real-time. Users are reporting inconsistent behavior, with some aggregations taking up to two hours.

You review the system design and notice many asynchronous workflows. You need to recommend a solution to enable the calculation in real-time. Which two options should you recommend? Each answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Consolidate asynchronous workflow into a single real-time workflow.
B. Consolidate multiple asynchronous workflows into a single asynchronous workflow.
C. Implement a business process flow to replace the existing workflows.
D. Convert the asynchronous workflows to a synchronous plug-in.

Correct Answer: AB

QUESTION 12

You are designing a Power Platform solution. During quality assurance testing the API limits are reached.
You need to identify and resolve the issue. Which two actions should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Allocate Microsoft Dataverse capacity add-on subscriptions.
B. Use the out-of-the-box User Summary report from the Reports section of the solution\’s model-driven app.
C. Review the Home tab Dataverse analytics dashboard.
D. In the Power Platform admin center, review the Usage section of the Power Apps analytics dashboard.
E. In the Power Platform admin center, review the Runs section of the Power Automate analytics dashboard.

Correct Answer: AC

A: When users exceed their limits, administrators can see this in the admin center (see below). You can do either one of the following:
1. Adjust the app or flow to use fewer API requests
2. Purchase the Power Apps and Power Automate capacity add-on for your organization.

C: Home (default) Dashboard.
This is the default dashboard that provides information on the number of active Dataverse users, storage usage, the most active workflows, and more.

API Calls: API Calls Number of API calls that were made by the Dataverse environment for the selected time period.
Reference: https://docs.microsoft.com/en-us/power-platform/admin/api-request-limits-allocations
https://docs.microsoft.com/en-us/power-platform/admin/analytics-common-data-service

QUESTION 13

A company uses two separate unlinked apps to manage sales leads a Power Apps app and a third-party application. The client has the following requirements:

1. Manage all leads by using the Power Apps app.
2. Create a lead in the Power Apps app when a user creates a lead in the third-party application.
3. Update leads in the Power Apps app when a user updates a lead in the third-party application.
4. Connect to the third-party application by using an API.

You need to recommend strategies to integrate the Power Apps app and the third-party application.
Which three options can you use to achieve the goal? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Dual-write
B. Custom connector
C. Dataflow
D. Power Automate cloud flow
E. Common Data Service connector

Correct Answer: ADE

A: Customers should be able to adopt business applications from Microsoft and expect them to speak the same language and seamlessly work together. Dual Write allows our customers to not think about these apps as different systems to write to independently; rather, the underlying infrastructure makes it seamless for these apps to write simultaneously.

D: Use Custom APIs to create your own APIs in Dataverse. With a Custom API, you can consolidate a group of operations into an API that you and other developers can call in their code. The Common Data Service (current environment) connector enables calling Custom APIs actions in Power Automate.

E: Common Data Service provides access to the environment database on the Microsoft Common Data Service. It is available for Logic Apps, Power Automate, and Power Apps.

Reference:
https://docs.microsoft.com/en-us/business-applications-release-notes/april19/cdm-data-integration/dual- write-linkcommon-data-service-apps https://docs.microsoft.com/en-us/connectors/commondataservice/ https://docs.microsoft.com/en-us/powerapps/developer/data-platform/custom-api

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